The following document templates have been useful to many of our clients:

90-5-4-1 Systems Implementation Approach (PDF)
An approach for implementing a system that integrates leveraging vendor best practices with reengineering and streamlining processes to achieve strategic and operations goals.

Sample Prioritization Criteria (PDF)
Sample prioritization criteria used by institutions to determine the importance of strategic initiatives, projects, services, etc.

List of Generic Technology Services (Excel)
An Excel spreadsheet listing sample technology services usually provided at colleges and universities.

Service Review List of Generic Services (Excel)
An Excel template to be complete by departments. Information to be entered includes the name of each service provided, the area providing service, the usage trend, etc.

Service Review Overview (PDF)
This document is an overview of the methodology used to review and evaluate current services.