Are we doing the right things?
Business Process Reengineering (BPR) is focused on fundamentally rethinking and radically redesigning a business process to bring about dramatic improvements in performance (Hammer & Champy, The Reengineering Revolution).
The primary goals of BPR are:
- radical change
- dramatic outcomes
- transformation or replacement of an overall process
Working full time, a seconded team of 10 to 12 members is charged with redesigning a process to meet End Results. Team recommendations form a blueprint of the new process. Multiple projects result from the recommendations.
For a complete overview of JMA’s Business Process Reengineering methodology, download our Business Process Reengineering Overview (PDF).
Current Process Mapping
- Mapping of current process
- Note forms used, departments involved, resources used etc.
- Evaluates functional effectiveness of the process in terms of service, client feedback, resources, backlog, duplication, and acceptability of output
- Develop an extensive list of possible solutions to achieve the End Results (the more improbable, the better)
- Calls, site visits, interviews, etc. with other organizations
- Periodical and web research
- Draft new design for the process
- Map and write up new approaches
- Interview stakeholders affected by the new design
- Discover what information may have been overlooked
- Incorporate community input into the BPR Team’s work
- Finalize the new design
- Report writing
- Full Team presents report to Executive Steering Committee and Project Sponsors